Gcore HC overview

In this article, we'll provide information about the main communication tool that we have - Gcore Help Center (Gcore HC in short). With this tool, you can:

1. Manage tickets (send and receive message from Technical Support);
2. Manage chats (the same, but for chats, old chats will appear in Requests section);
3. Check articles and guides made by our Technical Support for you;
4. Interact with the Community.

But in order to get all functionality, you have to sign in. We have an article with this information, please check it: https://support.gcore.com/hc/en-us/articles/17794868394641

Let's start with a short overview and check the most important tools step by step:

1. Community. Here you can find articles which were created by the community of Gcore. Feel free to create any or leave comments;
2. Requests. Here you can find all your tickets/requests to support. We'll check the option later.
3. Submit a request. Here you can create a new ticket. We'll check this feature more precise later;
4. Customer Portal. Here's the link to our control panel to manage CDN, Cloud, Streaming, Storage, DNS;
5. Hosting Portal. Here's the link to manage Hosting services;
6. Here you can manage your account. Also, you can check your requests and recent activities;
7. Here you can change the language of the Gcore HC. Please be aware that all content will be changed, as well as answers from our bot in chats. Replies from Technical Support will be in English;
8. The section with available articles;
9. This is a chat widget. You can start a conversation with us right away via chat. If you're logged in, you'll be able to find all chats in Requests section;
10. The same as 1, the community.

NOTE: We also have a Status Page widget. You'll see it only if we have an ongoing incident or maintenance.

The most important and used pages/features are Submit a ticket and Requests. Let's have a look at them closely:

• Submit a ticket. With this, you can send a ticket to our Technical Support. You can add CC (copy) to your ticket, if needed. In order to send it, you need to provide a subject, select if you're a customer or not (if yes, please provide your customer ID, you can find it here), select a type of the request, the product, priority and the description.
• Requests. Here you can check all your current and past requests to our support team. Besides, you can check current status, open them, check the content and close them, if needed. Please be aware that Mark as solved button will appear only after a first answer from our support team.

If you have any questions, please let us know here in the comment section or contact our Technical Support.