Submit a request

Greetings! To ensure the best assistance possible, please provide us with comprehensive details regarding your request or concern. Also, we'd like to inform you that at the moment we provide support only in English. Thank you for your cooperation and understanding!

In order to identify you, please provide your Account ID, you can find it in Customer Portal on the top right side of the screen. If you're not a customer, please select No in the previous field.

For consultation, please select Consultation. For reporting about an ongoing incident or issue, please select Issue. For any additional requests, please select Request.

Please, select a product.

Please clarify, how urgent your request is?

Please, select the sub-service

Please, select the Data Centre. To get the list of DCs, follow this link: https://support.gcore.com/hc/en-us/articles/43494813397393.

Please provide name and surname, same as you have it in your ID/passport

Please provide the ID or passport number to access the DC

Select the number of visitors

Please select the time of your visit

Please provide the entry and exit times in the DC's local timezone

Indicate the delivery company for this parcel

Please specify the number of boxes. The field cannot be empty

In case you select DC Employees, please provide instructions on what we should do with the parcel

Please enter the details of your request. A member of our support staff will respond as soon as possible.

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