In this article, you'll learn how to contact our Technical Support. Our support is available 24/7 all over the globe. There are several options on how to contact us:
- Via email support@gcore.com;
- Via a ticket in Gcore Help Center;
- Via a chat in Gcore Help Center or Customer Portal;
- Via a ticket in Hosting Panel;
- Via a message to WhatsApp (drop a message to +352 208 80 507);
- Via a phone call (+352 208 80 507 for the EU, +1 888 4148 646 for the USA (toll-free), +82 80 462 8774 for Korea (toll-free)).
We will answer you in a timely manner despite the channel. You can choose any channel that is the most convenient to you.
Our first response time is the next:
|
Priority |
Criteria |
Response time |
|---|---|---|
|
Urgent |
Business-critical functions are unavailable, or degraded and will soon be unavailable |
Within 1 hour |
|
High |
Business-critical functions are partially unavailable or degraded |
Within 2 hours |
|
Normal |
Non-business-critical functions are inoperable or non-standard errors are observed; you have a question that is related to any current incident or service unavailability, or the questions about the Gcore services and infrastructure, but should be answered in a timely manner |
Within 4 hours |
|
Low |
You have a general question concerning the services or about past incidents/unavailability; any non-urgent related matter |
Within 8 hours |
Please note that this is not the official SLA for Technical Support, and this time for reply is not guaranteed.
If you have any questions about our support, please drop a message to our support team.
Comments
0 comments
Please sign in to leave a comment.