In this article, you'll learn how to contact our Technical Support. Our support is available 24/7 all over the globe. There are several options on how to contact us:
- Via email support@gcore.com;
- Via a ticket in Gcore Help Center;
- Via a chat in Gcore Help Center or Customer Portal;
- Via a ticket in Hosting Panel;
- Via a message to WhatsApp (drop a message to +352 208 80 507);
- Via a phone call (+352 208 80 507 for the EU, +1 888 4148 646 for the USA (toll-free), +82 80 462 8774 for Korea (toll-free)).
We will answer you in a timely manner despite the channel. You can choose any channel that is the most convenient to you.
Our SLA for first response time is the next:
Priority |
Criteria |
Response time |
---|---|---|
Urgent |
Business-critical functions are unavailable, or degraded and will soon be unavailable |
Within 1 hour |
High |
Business-critical functions are partially unavailable or degraded |
Within 2 hours |
Normal |
Non-business-critical functions are inoperable or non-standard errors are observed; you have a question that is related to any current incident or service unavailability, or the questions about the Gcore services and infrastructure, but should be answered in a timely manner |
Within 4 hours |
Low |
You have a general question concerning the services or about past incidents/unavailability; any non-urgent related matter |
Within 8 hours |
If you have any questions about our support, or the SLA, please drop a message to our support team.
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